The Federal Government and State Governments provide funding sources that are available to employers to assist in training their staff.

The main sources of funding available are as follows:

• Federal Government Employer Incentives*
  The Federal Government may provide funding of up to $4000 per employee who undertake qualifications which are listed as available through an Australian Apprenticeship pathway program. This funding is managed by an Australian Apprenticeship Centre.

• State Government User Choice Funding*
  Hopwood Integrated Training holds contracts with both the Queensland and New South Wales Governments to deliver training for employers with eligible staff. User Choice will fund the majority of the costs^ associated with the training. Please note that both Federal and User Choice funding may be attracted by each individual staff member undertaking training providing a cost positive training budget for the organisation. (^tuition fee's apply)

• Productivity Places Program (PPP)*
  There are a range of funding programs through the PPP that are constantly changing. If you would like more information on the Productivity Places Program, please contact the team at Hopwood Integrated Training on (07) 3208 0753 or training@hopwoodgroup.com.au.
  
  * Eligibility Criteria Apply

Hopwood Integrated Training can advise what funding may be available to your company and assist you in claiming this funding.

Hopwood Integrated Training specialises in the delivery of Flexible Based Training delivery. We understand that the core business of our clients is not 'training' so we tailor our training delivery to suit the needs of your organisation and the role around the participants. With this in mind, the majority of training will be delivered in the clients workplace at a time that is suitable for organisational commitments.

The training delivery consists of both theoretical and practical elements that relates specifically to the industry. Theory training may utilise a classroom environment and/or our trainer accompanying the trainee in their day-to-day working environment to undertake practical training and assesment.

In order for our clients to get the most effective training outcomes, we select and match our staff to our clients need. This ensures that everyone gets the best possible training outcomes delivered in a highly professional manner. All trainers/assessors of Hopwood Integrated Training are required at a minimum to hold a Certificate IV in Training and Assessment as well as relevant qualifications pertaining to the particular specialisation they train within.

Our trainers are highly experienced in their respective fields, and have worked within these industries so we can understand your needs as an employer and better relate to your staff.

Certificate III in Transport and Logistics (Road Transport)

Please note that this training package is currently PHASING OUT and we will be unable to enrol students into this qualification as at 30.08.2010.

** Refer to information on the Certificate III in Driving Operations.

Hopwood Integrated Training has been training within the Passenger Transport Industry for many years now and are very confident that we can supply a quality training solution to urban and long distance bus and coach operators.

This qualification can be utilised as an entry level qualification for new comers to the Passenger Transport Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.

In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Transport and Logistics (Road Transport)?

Course Structure
This course requires 21 units of competency to be completed.

Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.

Both Federal Government Employer Incentives and User Choice Funding is available for enrolments into this qualification until 30.08.2010 - * eligibility criteria apply

Certificate IV in Transport and Logistics (Road Transport)

This qualification is ideal for individuals such as Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.

 In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Transport and Logistics (Warehousing and Storage)?

Course Structure
This course requires 7 units of competency to be completed if the trainee has previously completed the Certificate III in Transport and Logistics (Warehousing and Storage).

Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.

Federal Government Employer Incentives are currently unavailable for this qualification however please contact Hopwood Integrated Training as there may be other funding sources for consideration.

Certificate III in Driving Operations

The qualification in Certificate III in Driving Operations is a nationally recognised vocational qualification. It is designed for driving operation roles within the transport and logisitics industry across a broad range of job roles.

Successful completion of the qualfication will require demonstrated competence directly relating to skill sets for the participant against their role or position in their designated organisation.

The qualification covers specialisation training for participants in the following vocational roles:

. Heavy general freight

. Bus Driver/Operator

. Refridgerated

. Pilot Vehicle

. Agitator

. Dry Liquid

. Car Carrier

. Livestock

. Wood products

. Dangerous Goods

. Cash in transit

. Over dimensional

The qualification covers a broad range of units in areas such as:

Course Structure/Training requirements

To successfuly achieve the required outcomes of the Certificate III in Driving Operations, participants must complete between 18-20 units of competency.

Course Units
A full description of the range of units are available on request - please contact Hopwood Integrated Training directly for further specialised information.

Delivery of qualification

The Certificate III in Driving Operations may be delivered through a combination of structured training modalities. These include:

. Face-to-face training with a highly experienced Hopwood Integrated Trainer

. On-the-job training and assessment whilst conducting duties

. Classroom (where applicable)

Qualification Content Information

The certificate III in Driving Operations completion requirements will be as follows:

(a) 6 core units

PLUS

(b) at least one licensing or industry unit relevant to the vehicle type applicable to the job role

PLUS

(c) all units within one of the selected specialisations (job roles) - minimum of 5

PLUS

(d) 6 electives units which may be taken from the range of elective units, or may include up to 2 units drawn with appropriate contextualisation from the training package and/or from Certificate III qualifications in other relevant nationally endorsed training packages

Funding

Federal Government Employer Incentives of $4000.00* may be available for this qualification.

There is currently no User Choice Funding arrangements available for this qualification at this time.

*eligibility criteria apply.

Certificate III in Transport and Logistics (Warehousing and Storage)

This qualification can be utilised as an entry level qualification for new comers to the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within the industry for a number of years.

Staff undertaking this qualification may provide a cost effective solution to training and licensing your workers to operate Forklifts and Orderpickers. Hopwood Integrated Training is one of only a few RTO's in Queensland that are authorised to issue Orderpicker licenses.

In what areas will the trainee develop skills and knowledge whilst undertaking Certificate III in Transport and Logistics (Warehousing and Storage)?

Course Structure
This course requires 21 units of competency to be completed.

Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.

Both Federal Government Employer Incentives and User Choice Funding is available for this qualification - *eligibility criteria apply.

Certificate IV in Transport and Logistics (Warehousing and Storage)

This qualification is ideal for mid-level managers such as Shift Supervisors, Depot Managers and Operations Managers within the Transport and Logistics Industry or to recognise and upgrade the skills of individuals who have been working within these roles for a number of years.

In what areas will the trainee develop skills and knowledge whilst undertaking Certificate IV in Transport and Logistics (Warehousing and Storage)?

Course Structure
This course requires 7 units of competency to be completed if the trainee has completed the Certificate III in Transport and Logistics (Warehousing and Storage)

Course Units
The following is an example of a number of units that can be selected. A full listing of possible units is available on request.

Federal Government and PPP Employer Incentives are available for this qualification - *eligibility criteria apply.

More information coming soon.

Certificate III in Frontline Management
The Certificate III in Frontline Management provides a pathway to careers for team leaders and people who want to get into positions of responsibility within their organization. 

You will also develop hands-on skill which will enable you to provide leadership and guidance to others and take on the responsibility for the effective functioning and performance of a team and its work outcomes.

What skills will be developed whilst undertaking Certificate III in Frontline Management

Promote innovation in a team environment
Contribute to team effectiveness
Organise personal work priorities and development
Support continuous improvement systems and processes
Maintain workplace safety

Course Structure
The course requires 6 units of competence to be completed.

There are 12 units to be completed in this business course.

 Certificate IV in Frontline Management
The Certificate IV provides a pathway to careers for individuals who are required to take the first line of management in a wide range of organizational and industry contexts. Participants may have existing Qualifications and technical skills in any given vocation or profession, yet require increased skills or recognition in a supervisory functions. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

What skills will be developed whilst undertaking Certificate IV in Frontline Management

Show leadership in the Workplace
Implement an Operational Plan
Promote team effectiveness
Coordinator business resources
Implement continuous improvement

Course Structure

There are 10 units of competence covered in the Certificate 4 in Frontline Management.  Comprising of 4 Core Units & 6 Elective Units.

Core Units:

Elective Units (choice of 6):

Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.

Certificate II in Business
Take the first step into the business world with the Certificate II in Business. It's especially designed for those who are seeking an entry-level career such as clerical or administrative assistants in offices.

What skills will be developed with the Certificate II in Business:

Work effectively in a business environment
Follow workplace safety procedures
Communicate in the business environment
Produce workplace documentation

 Course Units:

Certificate III in Business
The Certificate III in Business Administration can lead to more advanced career opportunities for those seeking employment in an administrative support role, for example as human resources officers, accounts officers, data entry operators, receptionists and administration and personal assistants.

This course is especially designed for those who already have basic range of knowledge and abilities in administrative and computing skills and wish to increase these skills. It is recommended for those who have completed some business studies or have some working experience.

What skills will be developed with the Certificate III in Business:

Design and produce text documents
Organise schedules
Create electronic presentations
Create and use spreadsheets

Course Units

 User-choice funding may apply for this qualification. *Eligibility Criteria applies.

Certificate IV in Business Administration
The Certificate IV in Business Administration provides a pathway to careers such as Administration managers and personal assistants.

Through this high level course, you'll learn how to oversee an office, make decisions on administrative matters, and provide supervision and advice to colleagues and subordinates.

Upon completion, you'll be prepared for employment at a supervisor or team leader level across a range of industries.  Hopwood Integrated Training can work with organisations associated with the Transport & Logistics to tailor a training program which suits the needs of both the individual learners whilst achieving the required outcomes of the organisation.

What skills will be developed whilst undertaking Certificate IV in Business
Administration:

Develop complex business documents
Administer projects
Develop and use complex spreadsheets
Build and lead teams
Arrange business travel
Co-ordinate implementation of customer service strategies

Course Structure

Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.

Certificate II in Customer Contact
The Certificate II in Customer Contact provides a pathway to careers,  such as Call/Contact Centre Consultants; Customer Service Representative or Telesales Representative across a wide range of organisations and industries.  The certificate level II in Customer Contact will provide participants with basic practical and fundamental operational skills and knowledge for an entry level role in a customer contact context.

What skills will be developed whilst undertaking Certificate II in Customer Contact

Use multiple information systems
Action customer contact
Deliver and monitor a service to customers
Work effectively in a contact centre environment

Course Structure

There are 10 units of competence covered in the Certificate II in Customer Contact.

Certificate III in Customer Contact
The Certificate III in Customer Contact qualification will provide career paths in the areas of Call/contact centre consultants; customer service representatives; senior customer service representatives and tele-sales marketers.  The course will provide a broad range of competencies which will apply to varied work contexts with relevant theoretical knowledge around customer contact.

What skills will be developed whilst undertaking Certificate III in Customer Contact

Utilise multiple information systems
Show leadership in the workplace
Deliver and monitor a service to customers
Work effectively with others

Course Structure
There are 12 units of competence covered in the Certificate III in Customer Contact.

Certificate IV in Customer Contact
The Certificate IV in Customer Contact will provide an ideal career path for those individuals who are required to apply solutions to a defined range of unpredictable situations while analysing and evaluating information from a variety of sources in a Contact Centre environment.  The course caters for those who may already possess well-developed administrative and clerical skills with requirements to employ further knowledge in a supervisory or leadership role in a team environment.

 What skills will be developed whilst undertaking Certificate IV in Customer Contact

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement continuous improvement
Monitor a safe workplace
Gather, collate and record information

Course Structure

There are 13 units of competence covered in the Certificate IV in Customer Contact.

Federal Government and PPP Employer Incentives may be available for this qualification - *eligibility criteria apply.